How To Stay Digitally Engaged Throughout the Customer Journey

by satisfi@admin | Jun 30, 2021 | Entertainment, Sports, Tourism

“Customer service shouldn’t just be a department, it should be the entire company.” – Tony Hsieh, Zappos As consumers return to visiting destinations and booking experiences, Covid has changed their approach to physically and digitally engaging...

How to Turn Pesky Questions Into Sales Opportunities

by satisfi@admin | Apr 30, 2021 | Entertainment, Sports, Tourism

It’s no secret that a bad customer experience drives people away and decreases their likelihood of spending any money with you. Therefore, if we look at that statement in its opposite form, then a positive customer experience will increase their chances of spending...

Learnings From NFL Fans In A Unique 2020 Season [Infographic]

by satisfi@admin | Jan 15, 2021 | Sports

As a result of the pandemic, situations and seasons can change at the drop of a hat. Therefore, fans are constantly seeking answers to information that is rapidly changing. Due this change in behavior and need, organizations have had to start implementing new...

5 Steps To Ensure A Safe Return To College Sports

by satisfi@admin | Nov 19, 2020 | Sports

As the world continues to navigate COVID-19, collegiate athletics programs across the country must take proactive measures to lessen the blow caused by the impact of the virus. Guest services personnel are getting bombarded with new questions and requests pertaining...

The Road to Zero-Party Data: Why Privacy and Security Matter More Than Ever

by satisfi@admin | Oct 22, 2020 | Entertainment, Sports, Tourism

Privacy and security are two big factors consumers think about when browsing the internet. It’s hard not to think about data collection at this point since everyone has encountered one of these: What personal information are they collecting and what are they using it...

Fan Fare Decoded [Infographic]

by satisfi@admin | Feb 25, 2020 | Sports

We collected data from more than 6 million fans, across 92 teams in the MLB, NBA, NFL, NHL, MLS, and MiLB to look at what people really want from their in-game experience. We analyzed the types of questions fans are asking on our conversational platform, from where...