“We’ve changed the game.” That’s the consensus from our recent webinar, which covered fan engagement, data, and business operations in the complex world of college athletics. The webinar featured conversations with Jonathan Eaton from Mississippi...
Over the past decade, our society has undergone an unprecedented digital transformation. We rely more and more on digital devices, and with that, our expectations of businesses have changed. With the immediacy of alternative options available to us as consumers,...
When people think of virtual assistants, what typically comes to mind are chatbots in banking apps or on retailer websites that field simple questions so customers don’t have to hold on the phone for a live agent. While this use case for virtual assistants has become...
The pandemic has accelerated the shift to digital communication and mobile engagement. College athletics programs, professional sports teams, and venues are adopting conversational technology to supplement staff, influence purchase decisions, and collect unique fan...
Fans are back and we have some great insights coming from the MLB 2021 season. Teams have welcomed back an increasing number of fans throughout the season, and one thing is clear, the volume of questions is through the roof. This data was gathered from conversational...
“Customer service shouldn’t just be a department, it should be the entire company.” – Tony Hsieh, Zappos As consumers return to visiting destinations and booking experiences, Covid has changed their approach to physically and digitally engaging...
![MLB’s Big Comeback 2021 season data and insights [Infographic]](https://satisfilabs.com/wp-content/uploads/2023/04/Fans-on-the-game-1080x675.jpg)
