“We’re reshaping the future.” That’s the sentiment from our recent webinar with the AZA, featuring discussions with Isabella Linares of Oakland Zoo, Sam Hawk of Columbus Zoo and Aquarium, and Shawn Whitman of Zoo Atlanta. They shared their...
Over the past decade, our society has undergone an unprecedented digital transformation. We rely more and more on digital devices, and with that, our expectations of businesses have changed. With the immediacy of alternative options available to us as consumers,...
When people think of virtual assistants, what typically comes to mind are chatbots in banking apps or on retailer websites that field simple questions so customers don’t have to hold on the phone for a live agent. While this use case for virtual assistants has become...
As Satisfi Labs continues to assist our AZA clients in answering guest questions, we have noticed more interaction with our platform than ever before. Focusing on how visitors are engaging with facilities by size, we gathered data from conversational input data across...
“Customer service shouldn’t just be a department, it should be the entire company.” – Tony Hsieh, Zappos As consumers return to visiting destinations and booking experiences, Covid has changed their approach to physically and digitally engaging...
It’s no secret that a bad customer experience drives people away and decreases their likelihood of spending any money with you. Therefore, if we look at that statement in its opposite form, then a positive customer experience will increase their chances of spending...
![Data & Insights Into What AZA Customers Care About [INFOGRAPHIC]](https://satisfilabs.com/wp-content/uploads/2023/04/Data-Insights-Into-What-AZA-Customers-Care-About-1080x675.jpg)
