The Future of Visitor Experience

Discover a new era of visitor engagement with Satisfi Labs’ AI and Live Chat Products. Our innovative solution empowers destination marketing organizations to provide instant information to guests on listings, events, health and safety measures, transportation, and parking.

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Vacation destination

AI and Live Chat Built for Destination Marketing Organizations

Caitlin Couthen
Visitors want a short, quick-to-point answer, and the work that Satisfi Labs has taken off our destination specialists answering the calls or working in a visitor center has been tremendous.
Caitlin Couthen
Senior CRM & digital Marketing Manager, Experience Columbus
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Visitors want a short, quick-to-point answer, and the work that Satisfi Labs has taken off our destination specialists answering the calls or working in a visitor center has been tremendous.
Caitlin Couthen
Caitlin Couthen
Senior CRM & digital Marketing Manager, Experience Columbus
Christine Felton
We see a lot of value in using AI Chat to see what people are asking. Our digital marketing team has spent years making assumptions and trying to understand our users as much as possible, but nothing beats having a conversation with a human to really understand what they want. It's almost like being a fly on the wall with that person, so I find it unique and helpful to use this technology.
Christine Felton
Director of Content and Digital Marketing, Visit Austin
☆☆☆☆☆
We see a lot of value in using AI Chat to see what people are asking. Our digital marketing team has spent years making assumptions and trying to understand our users as much as possible, but nothing beats having a conversation with a human to really understand what they want. It's almost like being a fly on the wall with that person, so I find it unique and helpful to use this technology.
Christine Felton
Christine Felton
Director of Content and Digital Marketing, Visit Austin
Isabella Linares
Offering a safe and fun outdoor experience for our visitors is our number one priority. Making sure our guests are informed at all times on anything we do is also essential in this new environment. Using the Satisfi Labs virtual assistant allows us to accomplish all of those things. Not only are we providing real-time responses across multiple channels, but we are also doing so while relieving our staff, and gathering better customer insights in the process.
Isabella Linares
Marketing Associate, Oakland Zoo
☆☆☆☆☆
Offering a safe and fun outdoor experience for our visitors is our number one priority. Making sure our guests are informed at all times on anything we do is also essential in this new environment. Using the Satisfi Labs virtual assistant allows us to accomplish all of those things. Not only are we providing real-time responses across multiple channels, but we are also doing so while relieving our staff, and gathering better customer insights in the process.
Isabella Linares
Isabella Linares
Marketing Associate, Oakland Zoo

Maximize Engagement

Our AI Chat provides the ultimate conversational marketing solution, combining automated two-way conversations with continual learning from shared knowledge among DMOs. This synergy ensures accurate and on-brand messaging across multiple digital channels, quickly converting first-time guests into loyal brand advocates. With each interaction, our AI becomes smarter, offering seamless guidance through various activities such as events, listings, parking, and health & safety measures.

Austin Ai Assistant
Columbus AI Assistant

Save Staff Hours

Take the demand off of your staff by letting our AI Chat handle high volumes of visitor questions all year round. Our Meetings & Conventions Guide can greatly help employees save hours scheduling group requests and answering rote questions, ensuring accurate and timely responses for your visitors.

Drive More Revenue

AI Chat guides conversations towards revenue-generating actions such as purchasing tickets via linking to local businesses pages, taking advantage of your visitors’ attention. Questions equal money, and our AI Chat ensures your visitors get the answers they need to make purchases confidently.

Cleveland AI Assistant
Customer stats displaying on a monitor

Gather Unique Data

AI Chat gathers unique data and categorizes it based on the questions visitors ask. The system understands a wide range of intents, which makes it easier to identify gaps in digital communication and make business decisions based directly on customer inputs.

Live Chat

Our AI + Human workspace seamlessly transitions conversations between AI Assistants and live agents to let your team handle more complex conversations.

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Highlighted Features

Multichannel

Our AI Chat seamlessly engages customers across channels like the web, app, SMS, Facebook Messenger, and WhatsApp, ensuring consistency and reliability.

Multilanguage

Communicate with guests from all over with AI Chat in English, Spanish, French, and German, offering personalized experiences to all customers.

Contact collection

We offer various options to collect user contacts, including Answer Subscriptions, Feedback Forms, and mobile provider connections, while customers interact with AI or Live Chat.

Chat branding

Customize AI Chat to fit your brand identity. Add a unique welcome message, branded colors, avatars, customizable pop-up buttons, and more to make a lasting impression and increase brand awareness.

Integrations & Feeds

Connect your current systems for increased efficiency. We integrate with popular CRM systems such as Salesforce and Microsoft Dynamics, CMS systems like Simpleview and Carbonhouse, and platforms like Statmuse and Kipsu.

Generative AI

Experience the power of AI Chat integrated with large language models such as ChatGPT, revolutionizing how you interact with your customers and unlocking a world of unlimited technology to deliver the best possible customer experience.

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