Over the past decade, our society has undergone an unprecedented digital transformation. We rely more and more on digital devices, and with that, our expectations of businesses have changed. With the immediacy of alternative options available to us as consumers,...
When people think of virtual assistants, what typically comes to mind are chatbots in banking apps or on retailer websites that field simple questions so customers don’t have to hold on the phone for a live agent. While this use case for virtual assistants has become...
After over a year away, loyal fans are eager to return back to the events and venues they love. As we’ve learned through search data, consumers are shifting their purchasing habits and game-day expectations and teams need to pivot their strategies to meet these...
“Customer service shouldn’t just be a department, it should be the entire company.” – Tony Hsieh, Zappos As consumers return to visiting destinations and booking experiences, Covid has changed their approach to physically and digitally engaging...
It’s no secret that a bad customer experience drives people away and decreases their likelihood of spending any money with you. Therefore, if we look at that statement in its opposite form, then a positive customer experience will increase their chances of spending...
Privacy and security are two big factors consumers think about when browsing the internet. It’s hard not to think about data collection at this point since everyone has encountered one of these: What personal information are they collecting and what are they using it...
![Fad vs Fact: Using Data to Gauge Real Fan Needs [Infographic]](https://satisfilabs.com/wp-content/uploads/2023/04/Fad-vs-Fact-Using-Data-to-Gauge-Real-Fan-Needs-1080x675.jpg)
