Transforming Venue Experience
No more calls and emails with the routine visitor questions handled by your staff. Satisfi Labs’s two-way chat solution is revolutionizing guest engagement by providing instant and accurate answers about pre-visit and planning needs, venue information, ticket purchases, and many more.
AI and Live Chat Built for Venues & Performing Art Centers
Revolutionize your marketing and visitor engagement with our AI Chat solution. Our chat helps visitors easily find answers to their questions on ticketing, food & beverage, parking, and more. With our system’s continual learning and shared knowledge from all live events, our AI ensures accurate and on-brand messaging across digital channels, quickly converting first-time guests into loyal brand advocates.
Save Staff Hours
Take the demand off of your staff by letting our AI Chat handle high volumes of visitor questions all year round. Our Mobile Ticket Guide, Food & Beverage Finder, and Parking Guide greatly help employees save hours answering rote questions, ensuring accurate and timely responses for your guests. With the ultimate conversational marketing solution at your fingertips, your staff can focus on providing exceptional experiences for your fans.
Drive More Revenue
AI Chat guides conversations towards revenue-generating actions such as purchasing tickets directly in chat or via the buy ticket page, taking advantage of your guests’ attention. With integrations with Ticketmaster, Tickets.com, and Ingreso, fans can purchase game tickets in a few clicks. Questions equal money and our AI Chat ensures your fans get the answers they need to make purchases confidently.
Gather Unique Data
AI Chat gathers data from guests and categorizes it according to the questions they ask. The system can understand a wide range of intents, which helps it identify gaps in digital communication and make business decisions based on customer inputs.
Our AI + Human workspace seamlessly transitions conversations between AI Assistants and live agents to let your team handle more complex conversations.
Our AI Chat seamlessly engages customers across channels like the web, app, SMS, Facebook Messenger, and WhatsApp, ensuring consistency and reliability.
Communicate with guests from all over with AI Chat in English, Spanish, French, and German, offering personalized experiences to all customers.
We offer various options to collect user contacts, including Answer Subscriptions, Feedback Forms, and mobile provider connections, while customers interact with AI or Live Chat.
Customize AI Chat to fit your brand identity. Add a unique welcome message, branded colors, avatars, customizable pop-up buttons, and more to make a lasting impression and increase brand awareness.
Integrations & Feeds
Connect your current systems for increased efficiency. We integrate with popular CRM systems such as Salesforce and Microsoft Dynamics, CMS systems like Simpleview and Carbonhouse, and platforms like Statmuse and Kipsu.
Experience the power of AI Chat integrated with large language models such as ChatGPT, revolutionizing how you interact with your customers and unlocking a world of unlimited technology to deliver the best possible customer experience.