Transforming Venue Experience

No more calls and emails with the routine visitor questions handled by your staff. Satisfi Labs’s two-way chat solution is revolutionizing guest engagement by providing instant and accurate answers about pre-visit and planning needs, venue information, ticket purchases, and many more.

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Seat setting on a venue

AI and Live Chat Built for Venues & Performing Art Centers

Marshall Smith
Satisfi Labs’ AI Chat has become a full-time team member now! It provides round-the-clock guest assistance, streamlining the ticket purchasing process for our guests and keeping our team in the loop on visitor trends based on customer questions seen on the platform.
Marshall Smith
Marketing Manager, Anakeesta
☆☆☆☆☆
Satisfi Labs’ AI Chat has become a full-time team member now! It provides round-the-clock guest assistance, streamlining the ticket purchasing process for our guests and keeping our team in the loop on visitor trends based on customer questions seen on the platform.
Marshall Smith
Marshall Smith
Marketing Manager, Anakeesta
Micah Hollingworth
In today's fast-paced world, it is essential that shows interact with audiences before, during and after the performance. We couldn’t be more thrilled with how Wicked theatergoers are interacting with our assistant, across multiple channels. Guests are receiving personalized answers and pursuing the recommendations from point of purchase, to post-show needs.
Micah Hollingworth
Co-Founder and CEO, Broadw.ai
☆☆☆☆☆
In today's fast-paced world, it is essential that shows interact with audiences before, during and after the performance. We couldn’t be more thrilled with how Wicked theatergoers are interacting with our assistant, across multiple channels. Guests are receiving personalized answers and pursuing the recommendations from point of purchase, to post-show needs.
Micah Hollingworth
Micah Hollingworth
Co-Founder and CEO, Broadw.ai
Wendy Albert
Providing our customers with a memorable experience is our top priority, and it’s important that we engage them in a way that feels meaningful and authentic to our brand. Jules is a fun embodiment and accurate portrayal of our voice, and is an invaluable resource to our guests as they craft the perfect visit to Miracle Mile Shops.
Wendy Albert
Senior Director of Marketing, Miracle Mile Shops
☆☆☆☆☆
Providing our customers with a memorable experience is our top priority, and it’s important that we engage them in a way that feels meaningful and authentic to our brand. Jules is a fun embodiment and accurate portrayal of our voice, and is an invaluable resource to our guests as they craft the perfect visit to Miracle Mile Shops.
Wendy Albert
Wendy Albert
Senior Director of Marketing, Miracle Mile Shops

Maximize Engagement

Revolutionize your marketing and visitor engagement with our AI Chat solution. Our chat helps visitors easily find answers to their questions on ticketing, food & beverage, parking, and more. With our system’s continual learning and shared knowledge from all live events, our AI ensures accurate and on-brand messaging across digital channels, quickly converting first-time guests into loyal brand advocates.

Dickies Arena AI Assistant<br />
YouTube Theater AI Assistant

Save Staff Hours

Take the demand off of your staff by letting our AI Chat handle high volumes of visitor questions all year round. Our Mobile Ticket Guide, Food & Beverage Finder, and Parking Guide greatly help employees save hours answering rote questions, ensuring accurate and timely responses for your guests. With the ultimate conversational marketing solution at your fingertips, your staff can focus on providing exceptional experiences for your fans.

Drive More Revenue

AI Chat guides conversations towards revenue-generating actions such as purchasing tickets directly in chat or via the buy ticket page, taking advantage of your guests’ attention. With integrations with Ticketmaster, Tickets.com, and Ingreso, fans can purchase game tickets in a few clicks. Questions equal money and our AI Chat ensures your fans get the answers they need to make purchases confidently.

Wicked / TicketMaster AI Assitant<br />
Customer stats displaying on a monitor

Gather Unique Data

AI Chat gathers data from guests and categorizes it according to the questions they ask. The system can understand a wide range of intents, which helps it identify gaps in digital communication and make business decisions based on customer inputs.

Live Chat

Our AI + Human workspace seamlessly transitions conversations between AI Assistants and live agents to let your team handle more complex conversations.

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Highlighted Features

Multichannel

Our AI Chat seamlessly engages customers across channels like the web, app, SMS, Facebook Messenger, and WhatsApp, ensuring consistency and reliability.

Multilanguage

Communicate with guests from all over with AI Chat in English, Spanish, French, and German, offering personalized experiences to all customers.

Contact collection

We offer various options to collect user contacts, including Answer Subscriptions, Feedback Forms, and mobile provider connections, while customers interact with AI or Live Chat.

Chat branding

Customize AI Chat to fit your brand identity. Add a unique welcome message, branded colors, avatars, customizable pop-up buttons, and more to make a lasting impression and increase brand awareness.

Integrations & Feeds

Connect your current systems for increased efficiency. We integrate with popular CRM systems such as Salesforce and Microsoft Dynamics, CMS systems like Simpleview and Carbonhouse, and platforms like Statmuse and Kipsu.

Generative AI

Experience the power of AI Chat integrated with large language models such as ChatGPT, revolutionizing how you interact with your customers and unlocking a world of unlimited technology to deliver the best possible customer experience.

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