Work Together with AI + Live Chat

Seamlessly transition conversations between AI Chat and live agents and let your live support team focus on handling more complex conversations that drive revenue and increase customer satisfaction.

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Live Chat Demo Video

ai + live chat creates a comprehensive Customer Experience

Jonathan Eaton
Live Chat has been great for us. There is a large portion of our fanbase who would never pick up the phone, but they are okay with messaging.
Jonathan Eaton
Assistant Athletic Director, Mississippi State University
☆☆☆☆☆
Live Chat has been great for us. There is a large portion of our fanbase who would never pick up the phone, but they are okay with messaging.
Jonathan Eaton
Jonathan Eaton
Assistant Athletic Director, Mississippi State University
Christine Felton
We see a lot of value in using AI Chat to see what people are asking. Our digital marketing team has spent years making assumptions and trying to understand our users as much as possible, but nothing beats having a conversation with a human to really understand what they want. It's almost like being a fly on the wall with that person, so I find it unique and helpful to use this technology.
Christine Felton
Director of Content and Digital Marketing, Visit Austin
☆☆☆☆☆
We see a lot of value in using AI Chat to see what people are asking. Our digital marketing team has spent years making assumptions and trying to understand our users as much as possible, but nothing beats having a conversation with a human to really understand what they want. It's almost like being a fly on the wall with that person, so I find it unique and helpful to use this technology.
Christine Felton
Christine Felton
Director of Content and Digital Marketing, Visit Austin
Kelly Brooks
Guests are driven more and more to look for solutions online themselves rather than asking a person. Satisfi Labs’ virtual assistant ensures we can answer all of our guests' questions at any moment during any given time of the year.
Kelly Brooks
Chief People Officer, Mountain Creek Resort
☆☆☆☆☆
Guests are driven more and more to look for solutions online themselves rather than asking a person. Satisfi Labs’ virtual assistant ensures we can answer all of our guests' questions at any moment during any given time of the year.
Kelly Brooks
Kelly Brooks
Chief People Officer, Mountain Creek Resort
Aaron LeValley
Satisfi's technology enables LA Kings fans to easily get answers to any questions they may have, through their preferred communication channels, enhancing the overall fan experience while also providing our team with valuable insights. Sports organizations that aim to provide their fans a seamless and convenient experience should be using Satisfi's AI Chat.
Aaron LeValley
Former SVP, Business Operations & Strategy, LA Kings
☆☆☆☆☆
Satisfi's technology enables LA Kings fans to easily get answers to any questions they may have, through their preferred communication channels, enhancing the overall fan experience while also providing our team with valuable insights. Sports organizations that aim to provide their fans a seamless and convenient experience should be using Satisfi's AI Chat.
Aaron LeValley
Aaron LeValley
Former SVP, Business Operations & Strategy, LA Kings

WORLD CLASS SOFTWARE PLATFORM FEATURES

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Seamlessly Transition From AI
Route Conversations By Team
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Customize Conversations
Collaborate With Your Team
Analyze Agent And Team Data
Never Lose A Conversation
example on how to switch from AI into customer support

AI Chat handles questions automatically, and if there is a need to reach a live agent, AI automatically identifies the intent of a question before directing them to the appropriate live agent.

You can assign live agents to sales, service, or marketing teams. The platform allows you to monitor automatically assigned requests efficiently.

Increase customer loyalty by speaking with them in a way they are accustomed to with emojis, attachment upload, and linking capabilities.

Teams can communicate quickly with each other on individual user conversations by adding private notes and flagging other agents directly through a mention.

Explore more ways to improve customer service within Satisfi’s analytics dashboard. Track the number of conversations, average response, median resolution times, and more.

Collecting users information

Always be there for your customers with a solution that is always on. Collect contact information and messages during or after business hours so you can get back to your customers as soon as you are online.

Get Started

Seamlessly Transition From AI

example on how to switch from AI into customer support
AI Chat handles questions automatically, and if there is a need to reach a live agent, AI automatically identifies the intent of a question before directing them to the appropriate live agent.

Route Conversations By Team

You can assign live agents to sales, service, or marketing teams. The platform allows you to monitor automatically assigned requests efficiently.

Customize Conversations

Increase customer loyalty by speaking with them in a way they are accustomed to with emojis, attachment upload, and linking capabilities.

Collaborate With Your Team

Teams can communicate quickly with each other on individual user conversations by adding private notes and flagging other agents directly through a mention.

Analyze Agent And Team Data

Explore more ways to improve customer service within Satisfi’s analytics dashboard. Track the number of conversations, average response, median resolution times, and more.

Never Lose A Conversation

Collecting users information
Always be there for your customers with a solution that is always on. Collect contact information and messages during or after business hours so you can get back to your customers as soon as you are online.

GO BEHIND THE SCENES AND LEARN HOW TO MAXIMIZE CUSTOMER SERVICE WITH LIVE CHAT

How Live Chat Software Works

Case Study Reducing call volumes with bridge live chat

Mountain Creek, a premier four-season resort, partnered with Satisfi Labs to optimize their customer service and adapt to seasonal demand fluctuations.
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