Shoptalk 2019: Trends around Retail & AI
Last week, the world’s top retailers and technology platforms gathered in Las Vegas to attend Shoptalk. With over 8,000 attendees, this year’s...
Built for College Athletic Programs, by College Athletic Programs
Satisfi Labs’ two-way chat solution streamlines the fan experience, while increasing revenue for college athletics. No more calls and emails with the routine questions about the venue, mobile tickets, open gates, etc. We will handle them 24/7.
Trusted Across Sports, entertainment, and tourism
Implementing Satisfi Labs’ AI Chat has transformed how we handle questions at American Express presents BST Hyde Park, giving us the clarity and time to focus on what really matters – enhancing our guest experience. It’s been a cornerstone in refining our approach to guest services, allowing us to preemptively address concerns and build a stronger rapport with fans.
Danielle Kennedy-Clark
VP of Guest Experience, AEG Europe
Our AI chat solution has exceeded our expectations —not only has it handled customer inquiries with precision, but it’s also unlocked unexpected revenue opportunities and provided us with invaluable data insights that we never anticipated. It's a game-changer for our business strategy.
Ashley Williams
Director of Ticket Sales and Service, Mississippi State
We're loving Satisfi Labs' AI chat for our city! It's great for helping visitors plan their trips and get more info while they’re in town. The AI chat really levels up our website giving the user a more engaging experience. Satisfi Labs makes it easy for us to focus on making sure our visitors have an awesome chat experience. It's a game-changer!
Alissa Bateman
Senior Director of Creative Services
At VISIT DENVER, our passion is showing visitors why they should choose our city. Working with Satisfi Labs through their chat experience has helped us connect better with our audiences. Their AI technology lets us communicate in a personal and immediate way that feels natural and highlights the best of what Denver has to offer.
Salim Bourget
Director of Web & Content
Partnering with Satisfi Labs has positioned Visit Raleigh at the forefront of AI innovation in destination marketing. Their cutting-edge solutions and deep expertise have been critical in transforming our visitor engagement and operational efficiencies. Thanks to Satisfi Labs, we can provide a more personalized and seamless experience for our visitors. Satisfi Labs is the premier AI partner for any Destination Marketing Organization looking to revolutionize their digital strategy for the IOT future.
Vimal Vyas, CDME
Vice President of Data, Security and Digital Innovation
Live Chat has been great for us. There is a large portion of our fanbase who would never pick up the phone, but they are okay with messaging.
Jonathan Eaton
Assistant Athletic Director, Mississippi State University
Satisfi Labs allows us to automate answers and then really be smart about where we're deploying our human resources to maximize lifetime value and build relationships and all those other things that are really important for helping us retain our customers.
Andrew Schoepfer
Associate Athletic Director, Providence College
When it comes to answering questions about tickets, hours of operation, amenities, policies, and everything in between, we rely on Satisfi Labs AI Chat to do the heavy lifting. It's a lifesaver during those seasonal spikes! Thanks to this tool, we're able to take on holiday, seasonal, and weekend surges without breaking a sweat.
Emily MacKay
Marketing & Event Director, Oaks Park Association
Satisfi Labs’ AI Chat has become a full-time team member now! It provides round-the-clock guest assistance, streamlining the ticket purchasing process for our guests and keeping our team in the loop on visitor trends based on customer questions seen on the platform.
Marshall Smith
Marketing Manager, Anakeesta
We see a lot of value in using AI Chat to see what people are asking. Our digital marketing team has spent years making assumptions and trying to understand our users as much as possible, but nothing beats having a conversation with a human to really understand what they want. It's almost like being a fly on the wall with that person, so I find it unique and helpful to use this technology.
Christine Felton
Director of Content and Digital Marketing, Visit Austin
Maximize Marketing Efforts
Conversational marketing allows you to have a two-way conversation with your customers. Our AI Chat makes sure those conversations are automated, consistent, and scalable. With on-brand messaging across multiple digital communication channels, first-time guests will quickly become brand loyalists.
Reduce Staff Burnout
Make it easier for your staff to handle questions throughout the year and during peak events and seasons. Our AI Chat saves your staff hours from answering rote questions and acts as a resource for your newly onboarded employees. Taking the demand off of your staff will increase employee satisfaction and morale.
Guide To Purchase
Help customers find answers to questions that make them feel confident to purchase. Our AI Chat answers pre-purchase questions and guides the conversation to revenue-generating actions such as purchasing a ticket in-chat. Take advantage of their engaged attention to drive more sales.
Collect Unique Data
Make it easier for your staff to handle questions throughout the year and during peak events and seasons. Our AI Chat saves your staff hours from answering rote questions and acts as a resource for your newly onboarded employees. Taking the demand off of your staff will increase employee satisfaction and morale.
Live Chat
Make it easier for your staff to handle questions throughout the year and during peak events and seasons. Our AI Chat saves your staff hours from answering rote questions and acts as a resource for your newly onboarded employees.
Features
Selflessness
We leave our egos at the door and trust that greater success comes from group wins over individual accomplishments.
Selflessness
We leave our egos at the door and trust that greater success comes from group wins over individual accomplishments.
Selflessness
We leave our egos at the door and trust that greater success comes from group wins over individual accomplishments.
Selflessness
We leave our egos at the door and trust that greater success comes from group wins over individual accomplishments.
Selflessness
We leave our egos at the door and trust that greater success comes from group wins over individual accomplishments.
Selflessness
We leave our egos at the door and trust that greater success comes from group wins over individual accomplishments.
Selflessness
We leave our egos at the door and trust that greater success comes from group wins over individual accomplishments.
Selflessness
We leave our egos at the door and trust that greater success comes from group wins over individual accomplishments.
Selflessness
We leave our egos at the door and trust that greater success comes from group wins over individual accomplishments.
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