For any company looking to nurture a long-term bond with its clients, it is vital to gather contact information from them.
In this article, we will showcase the best ways to collect user contact information using Satisfi’s AI & Live Chat. Afterward, you’ll be able to choose one or all of these solutions to help your business reach its goals with flying colors.
Collecting user contacts has several benefits that help:
- Stay in touch with your customers to inform them about what they want to know. By doing so, you’ll be able to increase their engagement with your brand and make them more loyal.
- Respond to customer inquiries and complaints more efficiently.
- Create targeted marketing campaigns. Businesses can craft personalized messages that resonate with customers and drive engagement, leading to higher conversion rates and increased revenue.
- Expanding the customer base can help establish a brand’s presence in the market, increase brand awareness, and drive long-term growth.
Answer Subscription
Knowtifi is a unique development that offers an elegant way to collect user contact information. Integrated into our AI Chat’s natural language processor, one of Knowtifi’s key feature is the ability for users to subscribe to hyper-specific notifications from your company — ensuring they are always informed when a certain answer is available or updated. This is particularly useful when considering our AI Chat’s other abilities, which allow users to receive accurate & immediate answers to their questions.
Moreover, Knowtifi allows you to gather user contact information, enabling you to communicate with them on a more individualized level. This means that you can recognize people who were previously anonymous and tailor your communication to their specific needs. By collecting user contacts, you can provide a more personalized experience, which can lead to increased customer satisfaction and loyalty.
With Knowtifi, you can take your user engagement to the next level and build stronger relationships with your audience while also drastically influencing your revenue.
Use Cases:
- Ticket Sales: By simply adding a ‘notify me’ button in the chat, you can collect the contact information of customers that are interested in purchasing tickets on the first day of sales. On the day you launch ticket sales, you can send an email blast or schedule sales calls directed at the list of contacts that are already interested in buying tickets.
- Promotions: You can inform your customers about ongoing promotions and discounts by notifying them when there are promotion launches or updates.
- Event Schedules: Notify your customers about the schedule of upcoming events and keep them informed.
Feedback
Our AI Chat includes a Feedback Form that integrates a feedback field into the chat itself. It also has the capability to collect contact information from the user.
By using feedback from guests, you can enhance their experience and quickly obtain contact information to solve any issues in the future.
Use Cases:
- Complaints: You can expedite feedback capture in response to a complaint and acquire customer contact information for quicker response and resolution.
- User Opinions: When a Welcome Message is displayed to users, you can gather feedback from those who intend to use the chat as a means to share their opinions & user satisfaction with the company.
It is easy to download user feedback and associated contacts using Satisfi’s Dashboard.
Live Chat
Our Bridge Live Chat provides personalized assistance to your customers, including the ability to easily capture contact information. Live Chat has many benefits outside of contact collection, such as intent-based routing, team management, personalized notifications, canned responses, and a seamless transition from AI to a live person.
With Bridge Live Chat you can:
- Automatically trigger contact collection prior to the start of a conversation.
- Use the Contact Management section to download the conversations and user contacts.
- Push contacts into your CRM through Zapier integration.
If you want to learn more about Bridge, click here.
App
Our platform can link Satisfi Labs to your preferred mobile app provider, allowing the user to no longer remain anonymous in their conversations. We will link the conversations and user app logins and provide the full report back to you.
This choice allows for more individualized communication between the user and the company, resulting in more relevant interactions that lead to higher customer loyalty and contentment.
Connecting users’ conversations and app logins can generate important information, like what a user likes and their behaviors. This data can then be used to strengthen marketing tactics, create better products, and provide better customer service.
Steps:
- Submit a request to your mobile app provider to apply the unique app login ID.
- Satisfi Labs will connect unique user conversation IDs to app login IDs.
- Access the downloadable user list.
Conclusion
Satisfi Labs is the perfect platform for businesses looking to collect user contact information while they interact with AI/Live Chat.
We offer a range of options to help you:
- Keep your customers informed
- Respond to customer inquiries and complaints quickly
- Create targeted marketing campaigns
- Expand your customer base and drive long-term brand growth
