Work Together with AI + Live Chat

Seamlessly transition conversations between AI Chat and live agents and let your live support team focus on handling more complex conversations that drive revenue and increase customer satisfaction.

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Live Chat Demo Video

ai + live chat creates a comprehensive Customer Experience

Salim Bourget

At VISIT DENVER, our passion is showing visitors why they should choose our city. Working with Satisfi Labs through their chat experience has helped us connect better with our audiences. Their AI technology lets us communicate in a personal and immediate way that feels natural and highlights the best of what Denver has to offer.

Salim Bourget
Director of Web & Content
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At VISIT DENVER, our passion is showing visitors why they should choose our city. Working with Satisfi Labs through their chat experience has helped us connect better with our audiences. Their AI technology lets us communicate in a personal and immediate way that feels natural and highlights the best of what Denver has to offer.

Salim Bourget
Salim Bourget
Director of Web & Content
Jonathan Eaton
Live Chat has been great for us. There is a large portion of our fanbase who would never pick up the phone, but they are okay with messaging.
Jonathan Eaton
Assistant Athletic Director, Mississippi State University
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Live Chat has been great for us. There is a large portion of our fanbase who would never pick up the phone, but they are okay with messaging.
Jonathan Eaton
Jonathan Eaton
Assistant Athletic Director, Mississippi State University
Emily MacKay
When it comes to answering questions about tickets, hours of operation, amenities, policies, and everything in between, we rely on Satisfi Labs AI Chat to do the heavy lifting. It's a lifesaver during those seasonal spikes! Thanks to this tool, we're able to take on holiday, seasonal, and weekend surges without breaking a sweat.
Emily MacKay
Marketing & Event Director, Oaks Park Association
☆☆☆☆☆
When it comes to answering questions about tickets, hours of operation, amenities, policies, and everything in between, we rely on Satisfi Labs AI Chat to do the heavy lifting. It's a lifesaver during those seasonal spikes! Thanks to this tool, we're able to take on holiday, seasonal, and weekend surges without breaking a sweat.
Emily MacKay
Emily MacKay
Marketing & Event Director, Oaks Park Association

WORLD CLASS SOFTWARE PLATFORM FEATURES

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Seamlessly Transition From AI
Route Conversations By Team
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Customize Conversations
Collaborate With Your Team
Analyze Agent And Team Data
Never Lose A Conversation
example on how to switch from AI into customer support

AI Chat handles questions automatically, and if there is a need to reach a live agent, AI automatically identifies the intent of a question before directing them to the appropriate live agent.

You can assign live agents to sales, service, or marketing teams. The platform allows you to monitor automatically assigned requests efficiently.

Increase customer loyalty by speaking with them in a way they are accustomed to with emojis, attachment upload, and linking capabilities.

Teams can communicate quickly with each other on individual user conversations by adding private notes and flagging other agents directly through a mention.

Explore more ways to improve customer service within Satisfi’s analytics dashboard. Track the number of conversations, average response, median resolution times, and more.

Collecting users information

Always be there for your customers with a solution that is always on. Collect contact information and messages during or after business hours so you can get back to your customers as soon as you are online.

Get Started

Seamlessly Transition From AI

example on how to switch from AI into customer support
AI Chat handles questions automatically, and if there is a need to reach a live agent, AI automatically identifies the intent of a question before directing them to the appropriate live agent.

Route Conversations By Team

You can assign live agents to sales, service, or marketing teams. The platform allows you to monitor automatically assigned requests efficiently.

Customize Conversations

Increase customer loyalty by speaking with them in a way they are accustomed to with emojis, attachment upload, and linking capabilities.

Collaborate With Your Team

Teams can communicate quickly with each other on individual user conversations by adding private notes and flagging other agents directly through a mention.

Analyze Agent And Team Data

Explore more ways to improve customer service within Satisfi’s analytics dashboard. Track the number of conversations, average response, median resolution times, and more.

Never Lose A Conversation

Collecting users information
Always be there for your customers with a solution that is always on. Collect contact information and messages during or after business hours so you can get back to your customers as soon as you are online.

GO BEHIND THE SCENES AND LEARN HOW TO MAXIMIZE CUSTOMER SERVICE WITH LIVE CHAT

How Live Chat Software Works

Case Study Reducing call volumes with bridge live chat

Mountain Creek, a premier four-season resort, partnered with Satisfi Labs to optimize their customer service and adapt to seasonal demand fluctuations.
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