Real-time Guest Engagement

Enhance your visitors’ experience by communicating with your guests in a meaningful way through the use of conversational AI Agent and Live Agent Engines. Our solution allows guests to quickly access information about planning their visit, event details, and purchasing tickets, all in real-time.

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Crowd on a live music event

AI and Live Agent Engines Built for Live Events

Danielle Kennedy-Clark
Implementing Satisfi Labs’ AI Chat has transformed how we handle questions at American Express presents BST Hyde Park, giving us the clarity and time to focus on what really matters – enhancing our guest experience. It’s been a cornerstone in refining our approach to guest services, allowing us to preemptively address concerns and build a stronger rapport with fans.
Danielle Kennedy-Clark
VP of Guest Experience, AEG Europe
☆☆☆☆☆
Implementing Satisfi Labs’ AI Chat has transformed how we handle questions at American Express presents BST Hyde Park, giving us the clarity and time to focus on what really matters – enhancing our guest experience. It’s been a cornerstone in refining our approach to guest services, allowing us to preemptively address concerns and build a stronger rapport with fans.
Danielle Kennedy-Clark
Danielle Kennedy-Clark
VP of Guest Experience, AEG Europe
Mike Gilbert
When we fully transitioned to mobile ticketing in 2019, we wanted to ensure we had customer service 24/7 for anyone needing assistance. We have such a small staff that it’s tough to get to everyone during business hours as is during our peak season, so we turned to Satisfi Labs and their Virtual Assistant. It’s been vital to our ticket operation and customer service ever since. We wouldn’t have had such a smooth transition to mobile ticketing without Satisfi’s help.
Mike Gilbert
Director of Ticketing, Peach Bowl
☆☆☆☆☆
When we fully transitioned to mobile ticketing in 2019, we wanted to ensure we had customer service 24/7 for anyone needing assistance. We have such a small staff that it’s tough to get to everyone during business hours as is during our peak season, so we turned to Satisfi Labs and their Virtual Assistant. It’s been vital to our ticket operation and customer service ever since. We wouldn’t have had such a smooth transition to mobile ticketing without Satisfi’s help.
Mike Gilbert
Mike Gilbert
Director of Ticketing, Peach Bowl
Amy Scott
It has been huge in getting us a lot of time back. Many mornings I spent hours managing questions, and now we are answering them with less time, and more importantly, we can see the data. It's helping us address these questions ahead of time, and communicate with our guests better.
Amy Scott
VP of Ticket Sales & Service, Cotton Bowl
☆☆☆☆☆
It has been huge in getting us a lot of time back. Many mornings I spent hours managing questions, and now we are answering them with less time, and more importantly, we can see the data. It's helping us address these questions ahead of time, and communicate with our guests better.
Amy Scott
Amy Scott
VP of Ticket Sales & Service, Cotton Bowl
Chris Conner
Satisfi Labs has been a gamechanger for us! We have seen the benefits in terms of cost savings but more importantly, our employees have noticed the reduced workload and are happier than ever coming to work.
Chris Conner
VP of Contact Center, AXS
☆☆☆☆☆
Satisfi Labs has been a gamechanger for us! We have seen the benefits in terms of cost savings but more importantly, our employees have noticed the reduced workload and are happier than ever coming to work.
Chris Conner
Chris Conner
VP of Contact Center, AXS

Maximize Engagement

Revolutionize your marketing and visitor engagement with our AI Agent Engine. Our chat helps visitors easily find answers to their questions on ticketing, food & beverage, parking, and more. With our system’s continual learning and shared knowledge from all live events, our AI ensures accurate and on-brand messaging across digital channels, quickly converting first-time guests into loyal brand advocates.

Nashville 50 CMA Fest AI Assistant
Houston Livestock and Rodeo AI Assistant

Save Staff Hours

Take the demand off of your staff by letting our AI Agent Engine handle high volumes of fan questions all year round. Our Mobile Ticket Guide, Food & Beverage Finder, and Parking Guide greatly help employees save hours answering rote questions, ensuring accurate and timely responses for your guests. With the ultimate conversational marketing solution at your fingertips, your staff can focus on providing exceptional experiences for your fans.

Drive More Revenue

AI Agent Engine guides conversations towards revenue-generating actions by directing to purchase pages or purchasing directly in-chat. With integrations with Ticketmaster, Tickets.com, and Ingresso, fans can purchase game tickets in a few clicks. Questions equal money and our AI Agent Engine ensures your fans get the answers they need to purchase with confidence.

Daytona International speedway AI Assistant
Customer stats displaying on a monitor

Gather Unique Data

AI Agent Engine gathers data and categorizes it based on fans’ questions. It can understand a wide range of intents, which makes it easier to identify gaps in digital communication and make business decisions based directly on customer inputs.

Live Agent Engine

Our AI + Human workspace seamlessly transitions conversations between AI agents and live agents to let your team handle more complex conversations.

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Highlighted Features

Multichannel

Our AI Agent Engine seamlessly engages customers across channels like the web, app, SMS, Facebook Messenger, and WhatsApp, ensuring consistency and reliability.

Multilanguage

Communicate with guests from all over with AI Agent Engine in 60+ languages, offering personalized experiences to all customers.

Contact collection

We offer various options to collect user contacts, including Answer Subscriptions, Feedback Forms, and mobile provider connections, while customers interact with AI Agent Engine or Live Agent Engine.

Chat branding

Customize AI Agent Engine to fit your brand identity. Add a unique welcome message, branded colors, avatars, customizable pop-up buttons, and more to make a lasting impression and increase brand awareness.

Integrations & Feeds

Connect your current systems for increased efficiency. We integrate with popular CRM systems such as Salesforce and Microsoft Dynamics, CMS systems like Simpleview and Carbonhouse, and platforms like Statmuse and Kipsu.

Generative AI

Experience the power of AI Agent Engine integrated with large language models such as ChatGPT, revolutionizing how you interact with your customers and unlocking a world of unlimited technology to deliver the best possible customer experience.

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