Revolutionizing Fan Engagement

Satisfi Labs’ two-way chat solution streamlines the fan experience, while increasing revenue for college athletics. No more calls and emails with the routine questions about the venue, mobile tickets, open gates, etc. We will handle them 24/7.

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Crowd watching a sport event

AI and Live Chat Built for College Athletics

Ashley Williams
Our AI chat solution has exceeded our expectations —not only has it handled customer inquiries with precision, but it’s also unlocked unexpected revenue opportunities and provided us with invaluable data insights that we never anticipated. It's a game-changer for our business strategy.
Ashley Williams
Director of Ticket Sales and Service, Mississippi State
☆☆☆☆☆
Our AI chat solution has exceeded our expectations—not only has it handled customer inquiries with precision, but it’s also unlocked unexpected revenue opportunities and provided us with invaluable data insights that we never anticipated. It's a game-changer for our business strategy.
Ashley Williams
Ashley Williams
Director of Ticket Sales and Service, Mississippi State
Jonathan Eaton
Live Chat has been great for us. There is a large portion of our fanbase who would never pick up the phone, but they are okay with messaging.
Jonathan Eaton
Assistant Athletic Director, Mississippi State University
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Live Chat has been great for us. There is a large portion of our fanbase who would never pick up the phone, but they are okay with messaging.
Jonathan Eaton
Jonathan Eaton
Assistant Athletic Director, Mississippi State University
Andrew Schoepfer
Satisfi Labs allows us to automate answers and then really be smart about where we're deploying our human resources to maximize lifetime value and build relationships and all those other things that are really important for helping us retain our customers.
Andrew Schoepfer
Associate Athletic Director, Providence College
☆☆☆☆☆
Satisfi Labs allows us to automate answers and then really be smart about where we're deploying our human resources to maximize lifetime value and build relationships and all those other things that are really important for helping us retain our customers.
Andrew Schoepfer
Andrew Schoepfer
Associate Athletic Director, Providence College
Lucas Roth
Our fans have many questions, and with AI Chat, it’s so much easier for them to find the info they need. And for us, it’s a lifesaver. It frees up our time so we can focus on helping people with more complex issues or complaints. We’re not bogged down with routine questions anymore.
Lucas Roth
Ticketing Coordinator, University of Pittsburgh
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Our fans have many questions, and with AI Chat, it’s so much easier for them to find the info they need. And for us, it’s a lifesaver. It frees up our time so we can focus on helping people with more complex issues or complaints. We’re not bogged down with routine questions anymore.
Lucas Roth
Lucas Roth
Ticketing Coordinator, University of Pittsburgh
Mike Castle
Satisfi Labs provides us with the flexibility to adjust our messaging in real time ot provide the best digital fan communication experience.
Mike Castle
Associate Athletic Director, The University of Florida
☆☆☆☆☆
Satisfi Labs provides us with the flexibility to adjust our messaging in real time ot provide the best digital fan communication experience.
Mike Castle
Mike Castle
Associate Athletic Director, The University of Florida

Maximize Engagement

Our AI Chat provides the ultimate conversational marketing solution, combining automated two-way conversations with continual learning from shared knowledge among college athletics clients. This synergy ensures accurate and on-brand messaging across multiple digital channels, quickly converting first-time guests into loyal brand advocates. With each interaction, our AI becomes smarter, offering seamless guidance through various activities such as ticketing, food & beverage, parking, on-site, and more.

Georgia Tech App
University of Alabama App

Save Staff Hours

Take the demand off of your staff by letting our AI Chat handle high volumes of fan questions all year round. Our Mobile Ticket Guide and Parking Guide greatly help employees save hours answering rote questions, ensuring accurate and timely responses for your visitors. With the ultimate conversational marketing solution at your fingertips, your staff can focus on providing exceptional experiences for your guests.

Drive More Revenue

AI Chat guides conversations towards revenue-generating actions such as purchasing tickets via linking to buy ticket page, taking advantage of your guests’ attention. Questions equal money and our AI Chat ensures your guests get the answers they need to make purchases confidently.

Arizona State University App
Customer stats displaying on a monitor

Gather Unique Data

AI Chat gathers data from fans, categorizing it based on the questions they ask. The system can understand a wide range of intents, making it easier to identify gaps in digital communication and make business decisions based directly on customer inputs.

Live Chat

Our AI + Human workspace seamlessly transitions conversations between AI Assistants and live agents to let your team handle more complex conversations.

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Highlighted Features

Multichannel

Our AI Chat seamlessly engages customers across channels like the web, app, SMS, Facebook Messenger, and WhatsApp, ensuring consistency and reliability.

Multilanguage

Communicate with guests from all over with AI Chat in English, Spanish, French, and German, offering personalized experiences to all customers.

Contact collection

We offer various options to collect user contacts, including Answer Subscriptions, Feedback Forms, and mobile provider connections, while customers interact with AI or Live Chat.

Chat branding

Customize AI Chat to fit your brand identity. Add a unique welcome message, branded colors, avatars, customizable pop-up buttons, and more to make a lasting impression and increase brand awareness.

Integrations & Feeds

Connect your current systems for increased efficiency. We integrate with popular CRM systems such as Salesforce and Microsoft Dynamics, CMS systems like Simpleview and Carbonhouse, and platforms like Statmuse and Kipsu.

Generative AI

Experience the power of AI Chat integrated with large language models such as ChatGPT, revolutionizing how you interact with your customers and unlocking a world of unlimited technology to deliver the best possible customer experience.

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