Touchnet - Satisfi Labs

Partnership Spotlight

Redefine student engagement by leveraging Satisfi Labs's solution to autonomously manage student inquiries 24/7, saving staff time.

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Satisfi Labs | Touchnet

Satisfi Labs and TouchNet have joined forces to offer colleges and universities an exclusive opportunity to redefine student engagement with our Conversational Experience Platform. Through this collaboration, institutions can leverage their existing TouchNet contracts to deploy AI agents that autonomously handle student inquiries and complete tasks 24/7, saving staff hours and improving student satisfaction.

24/7 Automated Support
Our AI agents offer round-the-clock, personalized assistance to students and their parents, delivering tailored, conversational responses in multiple languages that reduce staff workload and streamline communication.

Efficient Peak Time Management
During busy periods like the start of the semester, our AI agents easily manage high volumes of inquiries, ensuring consistent service without sacrificing quality. They are designed to handle complex scenarios tailored to your institution’s goals, providing a level of efficiency unmatched by other solutions.

Enhanced Student Experience
Our AI agents guide students through your website in a conversational, intuitive manner, making it easier for them to find information, complete tasks, and interact with your institution using preferred digital communication channels.

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Drive Student Satisfaction Using Automated Digital Support

Provide clear timelines for billing and due dates.

Help students choose and enroll in the right payment plans.

Assist new students with understanding financial responsibilities and loan terms.

Offer clarity on financial responsibilities and insurance options.

Help students navigate the website to find information and complete tasks.

Guide international students through tax compliance and documentation

Product Hightlights

Guides

Customize workflows with our Guides, offering step-by-step, staff-free assistance that addresses the most common student questions, minimizes support queries, and ensures a smooth digital experience.

Branding

Elevate your institution’s brand identity by customizing your chat with branded colors, images, avatars, greetings, and pop-up buttons, seamlessly integrating your brand’s visual elements into the chat experience.

MultiChannel

Deliver exceptional student experiences across multiple channels. Engage effortlessly via web, app, SMS, and Facebook Messenger for consistent, multichannel interactions.

Analytics

Enhance strategic decision-making by leveraging insights from our Analytics Dashboard. Track trending intents, monitor student behavior, and analyze data to make informed decisions about your institution’s communication strategy.

Maximize your Conversational Experience Platform by adding outbound marketing automation and live escalation with our Marketing Engineand Live Agent Engine. Unlock the platform’s full potential for deeper student engagement.