The Future of Fan Engagement

Leverage the power of AI and Live Chat to make fans happy and drive more revenue. Satisfi Labs’s two-way chat solution is revolutionizing fan engagement for pro sports teams by providing instant and accurate information about pre-visit and planning needs, team information, ticket purchases, and many more.

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AI and Live Chat Built for Sports Teams

Ashley Williams
Our AI chat solution has exceeded our expectations —not only has it handled customer inquiries with precision, but it’s also unlocked unexpected revenue opportunities and provided us with invaluable data insights that we never anticipated. It's a game-changer for our business strategy.
Ashley Williams
Director of Ticket Sales and Service, Mississippi State
☆☆☆☆☆
Our AI chat solution has exceeded our expectations—not only has it handled customer inquiries with precision, but it’s also unlocked unexpected revenue opportunities and provided us with invaluable data insights that we never anticipated. It's a game-changer for our business strategy.
Ashley Williams
Ashley Williams
Director of Ticket Sales and Service, Mississippi State
Amy Scott
It has been huge in getting us a lot of time back. Many mornings I spent hours managing questions, and now we are answering them with less time, and more importantly, we can see the data. It's helping us address these questions ahead of time, and communicate with our guests better.
Amy Scott
VP of Ticket Sales & Service, Cotton Bowl
☆☆☆☆☆
It has been huge in getting us a lot of time back. Many mornings I spent hours managing questions, and now we are answering them with less time, and more importantly, we can see the data. It's helping us address these questions ahead of time, and communicate with our guests better.
Amy Scott
Amy Scott
VP of Ticket Sales & Service, Cotton Bowl
Christi Bedan
With the Satisfi Labs platform, we’ve been able to expand our AI technology to give fans that personal and timely interaction that is needed to make fans feel comfortable. Providing real-time automated responses across multiple channels puts fans at ease and provides a level of trust. And this technology allows us to be ready to serve even more fans next season.
Christi Bedan
Vice President of Digital & Media, Tampa Bay Buccaneers
★★★★★
With the Satisfi Labs platform, we’ve been able to expand our AI technology to give fans that personal and timely interaction that is needed to make fans feel comfortable. Providing real-time automated responses across multiple channels puts fans at ease and provides a level of trust. And this technology allows us to be ready to serve even more fans next season.
Christi Bedan
Christi Bedan
Vice President of Digital & Media, Tampa Bay Buccaneers

Maximize Engagement

Revolutionize your marketing and fan engagement with our AI Chat solution. Our chat helps fans easily find answers to their questions on ticketing, food & beverage, parking, and more. With our system’s continual learning and shared knowledge from all sports teams, our AI ensures accurate and on-brand messaging across digital channels, quickly converting first-time guests into loyal brand advocates.

Nashville Predators AI Chat Screen
Mobile Ticket Guide, Food & Beverage Finder, and Parking Guide AI Assistant options

Save Staff Hours

Reduce the workload of your staff by allowing our AI Chat to handle a large number of fan questions year-round. Our Mobile Ticket Guide, Food & Beverage Finder, and Parking Guide save employees time by answering repetitive questions while ensuring accurate and timely responses for your guests. With our conversational marketing solution, your staff can concentrate on providing exceptional experiences for your fans.

Drive More Revenue

AI Chat guides conversations towards revenue-generating actions by directing to purchase pages or purchasing directly in-chat. With integrations with Ticketmaster, Tickets.com, and Ingresso, fans can purchase game tickets in a few clicks. Questions equal money and our AI Chat ensures your fans get the answers they need to purchases with confidence.

Buying Tickets Example
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Gather Unique Data

AI Chat gathers unique data and categorizes it based on the questions fans ask. The system understands a wide range of intents, which makes it easier to identify gaps in digital communication and make business decisions based directly on customer inputs.

Live Chat

Our AI + Human workspace seamlessly transitions conversations between AI Assistants and live agents to let your team handle more complex conversations.

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Highlighted Features

Multichannel

Our AI Chat seamlessly engages customers across channels like the web, app, SMS, Facebook Messenger, and WhatsApp, ensuring consistency and reliability.

Multilanguage

Communicate with guests from all over with AI Chat in English, Spanish, French, and German, offering personalized experiences to all customers.

Contact collection

We offer various options to collect user contacts, including Answer Subscriptions, Feedback Forms, and mobile provider connections, while customers interact with AI or Live Chat.

Chat branding

Customize AI Chat to fit your brand identity. Add a unique welcome message, branded colors, avatars, customizable pop-up buttons, and more to make a lasting impression and increase brand awareness.

Integrations & Feeds

Connect your current systems for increased efficiency. We integrate with popular CRM systems such as Salesforce and Microsoft Dynamics, CMS systems like Simpleview and Carbonhouse, and platforms like Statmuse and Kipsu.

Generative AI

Experience the power of AI Chat integrated with large language models such as ChatGPT, revolutionizing how you interact with your customers and unlocking a world of unlimited technology to deliver the best possible customer experience.

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