Understanding Generated Responses
Generated responses are replies generated by Large Language Models (LLMs) that can produce highly specific and contextual answers based on user inputs. Unlike prewritten responses, which provide consistent, predetermined answers, generative responses adapt to each unique query, offering personalized interactions at scale. LLMs use information scraped from the client’s approved resources, such as websites, documents, or feeds, to generate precise responses.
The Power of Choice: Prewritten vs. Generated Responses
At Satisfi Labs, we believe in giving our clients the flexibility to choose the right tool for each job. That’s why our platform offers both prewritten and generative responses. Here’s when to use each:
Prewritten Responses:
- Sensitive content where exact wording is crucial
- Revenue-generating content that requires consistent messaging
Generated Responses:
- Handle complex queries about policies or FAQs
- Provide detailed, context-specific information
- Address a wide range of unpredictable user questions
The ability to seamlessly switch between these two types of responses gives our clients control over their conversational AI strategy.
Enriched Responses: The Best of Both Worlds
Now, we’re taking both prewritten and generative responses to the next level with our enrichment feature. This allows our clients to enhance their responses directly from the dashboard, incorporating elements such as:
- Buttons
- Images
- Quick replies
- Videos
- GIFs
Visual elements and interactive features captivate users, encouraging longer, more meaningful interactions. The strategic use of buttons and quick replies can guide users towards desired actions, boosting revenue.
The result? Responses that are highly specific, personalized, and designed to be more engaging and conversion-focused.
Enriched Generated Responses: Why This Is Unique
Previously, generative AI responses were limited to text-only replies, lacking the ability to incorporate rich media or interactive elements. This limitation often resulted in a disconnect between the generative responses’ conversational capabilities and the need for more engaging, action-oriented interactions.
Our unique approach bridges this gap by allowing clients to seamlessly integrate multimedia elements and CTAs directly into generated content using Satisfi’s dashboard.
- As the AI generates responses, our system can instantly add appropriate multimedia elements based on predefined training or content relevance. This real-time enrichment ensures that even rarely asked queries result in engaging responses.
- By understanding the intent of user queries, our system can intelligently insert relevant CTAs. For example, a question about event schedules could automatically include a “Buy Tickets” button in the response, positively influencing purchasing decisions.
- While the core response is AI-generated, the enrichments are pre-designed and trained by our clients, ensuring brand consistency and strategic alignment in every interaction.
Experience the Future of Conversational AI
Ready to supercharge your customer interactions? Discover how our conversational experience platform can transform your business. Contact us today for a demo and step into the future of conversational AI with Satisfi Labs.
