LA Zoo Reopens Its Doors and Relaunches their AI-Powered Virtual Assistant
LA Zoo reopened its doors to guests in February 2021, and in anticipation of the increased volume of guest questions, they relaunched their Satisfi Labs AI-powered virtual assistant.
LA Zoo was seeing a rapid increase in customer service calls and with questions surrounding newly changed protocols, their limited staff needed assistance keeping up with the inquiries. Additionally, reopening led to an increased demand for ticket reservations, so it was imperative that the solution also communicated important arrival information to guests to ensure they felt safe and prepared to return to the zoo.
Providing immense help to customer service staff, more than half (55%) of all questions are about Ticketing, and of these ticketing questions, 26% of those questions are requests for Membership information.
Increase In Daily Active Users
Of All Questions Related to Ticketing
Staff Member Work Weeks Saved