Overview

We helped the University of Florida launch a virtual assistant in March 2022 that could handle their surging volume inquiries which previously kept staff from focusing on other high-priority initiatives. In addition to answering questions 24/7 on multiple channels and creating a ticket buying experience directly in-chat, UF has used our data to improve marketing messaging and update the information available on their website. Through the University of Florida’s creative inclusion of the virtual assistant in outbound messaging, they have already answered more questions and saved more work hours than any other college program since launch.