General Data Protection Regulation (GDPR) Compliance

We comply with the General Data Protection Regulation (GDPR), ensuring the highest standards of data protection and privacy for individuals within the EU and EEA. Your personal data is processed lawfully, transparently, and securely, providing peace of mind and legal compliance. Read More

We provide the possibility for the users to consent to the terms of service before initiating a conversation with AI Chat.

ADA & WCAG Compliance

We adhere to the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG 2.1), making our digital content accessible to all users, including those with disabilities. Read More

Our SOC 2 Compliance ensures adherence to standards for managing customer data based on security, availability, processing integrity, confidentiality, and privacy.

We don’t store or process payment cardholder data. Our PCI Compliant vendor – Spreedly, handles storing, transmitting and processing of cardholder data.

We maintain multiple layers of moderation, including question moderation for identifying sensitive topics and LLM response moderation to filter offensive language and hallucinations.

The system detects suspicious conversations indicating potential security or safety threats, instantly triggering an email alert to the chat’s admins.

Building Trust by Design

Satisfi Labs’ rigorous Privacy & Security & Safety & Accessibility measures establish us as a trusted partner for our clients. These pillars protect your business and customers while enhancing your brand reputation. By continuously exceeding industry standards, we establish ourselves as your trusted, long-term conversational AI partner.

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Platform Compliance

Commitment to Privacy

We recognize that your data is one of your most valuable assets. Our meticulous privacy measures ensure that all customer interactions and business data are treated with the utmost confidentiality.

Commitment to Accessibility

We believe in creating inclusive digital experiences. We have designed our AI & Live Chat products to be navigable and usable by people with various disabilities.

Commitment to Security

We protect the technical foundation of our services. We have implemented measures designed to secure personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Commitment to Safety

We ensure the end users and our clients feel safe while having a conversation with AI Chat.